Privacy Policy

We use your information to:

• Manage your account and provide access to Deeplay
• Facilitate bookings, payments, and payouts
• Verify your identity (for Companions)
• Process payouts via Stripe
• Enable in-app chat and messaging
• Send transactional notifications (booking confirmations, cancellations, payouts)
• Moderate content and investigate disputes
• Improve and develop the platform
• Send marketing communications (only with your consent; you can opt out anytime)
• Comply with legal and regulatory requirements

We retain your information as follows:

• Account data: while your account is active, plus 2 years after closure
• Transaction data: 7 years (Australian tax law requirements)
• ID verification results: for the duration of your account plus 2 years
• Chat messages: 12 months after your last activity

We implement industry-standard security measures:

• TLS/SSL encryption for data in transit
• Stripe's PCI DSS compliance for payment data
• Access controls and authentication
• Regular security reviews and updates

While we take data security seriously, no system is completely secure. We encourage you to protect your password and report any unauthorized access.

Under the Australian Privacy Act, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at privacy@deeplay.com.au.

We use cookies to:

• Keep you logged in
• Understand how you use Deeplay (analytics)
• Improve your experience

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of Deeplay.

Some of our service providers (such as Stripe and Google) may be located outside Australia. We ensure that any international transfers of your personal information comply with the Australian Privacy Principles and are subject to appropriate safeguards.

Deeplay is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of Deeplay constitutes your acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy, please contact us:

If you have a complaint about our privacy practices, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.